Case Study – Resorts World Birmingham


Resorts World Birmingham Choose Trusted Brand for Voice & Data Communications System. At seven stories high covering 538,000 square feet, it is now the largest casino in the UK.

This cruise ship shaped building offers a shopping outlet and leisure & entertainment complex comprising of 50 retail units, a 178-bedroom 5-star hotel, a range of restaurants and bars,  an 11-screen cinema, a multi-use banqueting and conference centre and car parking for nearly 2500 cars.

The Brief

After being approached by their client REALM we established the full brief of requirements and discussed how they could work with the client as the buildings were being constructed.  Seamless and fail-safe coverage was top priority to give every staff member an instant response to ensure their customer service levels did not falter. As a Motorola Solutions Platinum Partner, we did not hesitate in recommending a Motorola Solutions MOTOTRBO Radio System.



We began work on radio propagation tests while the buildings were still being constructed, this allowed them to roll out all the required cables and spilt antenna solution they had specified. Particular attention was also paid to the aesthetics of the building, and so the installation & finishing was completed to the highest standards.














Due to the user requirement levels and future expandability plans following the completion of the build the radio system infrastructure was installed comprising of a MOTOTRBO™ Capacity Plus Solution.

The three Motorola Solutions MOTOTRBO™ repeaters provide six simultaneous voice conversations and eleven groups to share the repeaters capacity efficiently; this carries communication for all the users who vary from a Shopwatch System, Casinos Staff, Security, Facilities to the Hotel on site. The development receives 100 percent coverage throughout, ensuring the security of guests and enabling Resorts World staff to run an extremely responsive and efficient customer services programme.

The initial rollout totalled 100 MOTOTRBO™ DP4000 Series hand portable radios. Each hand portable provided support safety applications such as lone worker, an emergency button and differentiated levels of user functions for each team and their requirements.



System Enhancements 

After the system had been in situ for six months, the Management Team at the Hotel decided they would benefit from Alarm Integration that would give them notification on their digital two-way radios. With 178 rooms to cover they need to ensure they could react to alarms in a safe and controlled manner in the event of a false alarm or real emergency. Each floor of the hotel is in a separate zone so that a phased evacuation can occur to prevent overcrowding at the fire exits.

Clear and concise messages are controlled by the Senior Security personnel with the Management team being able to override any announcements from various control points within the hotel via their two-way radios. The system has in-built line monitoring that continually checks for faults to ensure optimal operation is maintained at all times.


Complete Support

With a full SLA in place, the system is always protected allowing DCRS to compile data from event logs, offer rapid response times out of hours and an annual service of the infrastructure.

This voice & data radio solution was installed on budget and completed well within the specified timetable.


Talk To Us Today About How We Can Assist You In Integrating Your On-Site Systems. Need Assistance With Your Radio System Or On A Technical Matter?  We Are Suitably Qualified To Answer Any Questions You May Have. We Are Always Available Online To Chat With You. Alternatively, You Can Call Us On 0800 043 2688, Or Email Your Questions To Sales@Dcrs.Co.Uk