Service & Maintenance

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We are committed to delivering outstanding levels of customer service to support you through your products lifecycle. Based at our Head Quarters in Cambridgeshire, our well-equipped, modern service centre homes our in-house repair and installation department which is run by manufacturer-trained and certified engineers.

The best way of ensuring your equipment is running safely, efficiently and with minimal breakdowns is to ensure it is serviced and maintained on a regular basis. Whether your radios or onsite system(s) have been purchased from us, or not we can repair and maintain almost any type of radio communication equipment used in the UK today. All of our processes conform with our rigorous quality standards accredited to IS09001 :2008 and environmental management policies.

Our nationwide coverage ensures no matter where you are in the country we can be on hand to assist you and if an emergency arises we have 24/7 emergency cover.

SERVICING OPTIONS
For a quick & efficient turn around we offer a casual repair / service. Utilising only original manufacturer parts, equipment is repaired / serviced by manufactured trained technicians. We offer a full client reporting system to ensure 100% traceability and reportable history.

SERVICE FROM THE START
A multi-year programme that offers you a choice of packages to protect your radio, further information is detailed below.

MAINTENANCE CONTRACTS
These contracts extend beyond the initial build and installation phases and focus on on-going general maintenance of your radio system. With bespoke benefits and system specific plans and costs to ensure your radios and/ system are always performing 100%. You can include but are not limited to: Annual inspections, guaranteed on site response times, fast track service, unlimited repairs and guaranteed parts availability and free collection and delivery service.

PROGRAMMING SERVICES
We can adjust software and features and re-programme your units remotely, on site, or via our service centre ensuring your equipment is always complying to the manufacturers specification.

RF COVERAGE MAPPING
Our fully qualified engineers can carry out pre-installation and problem finding coverage tests to assure your system is installed correctly the first time and increase efficiency & coverage footprints.

SITE INTEGRATION SERVICE
We can offer a multitude of platforms to allow your two way radio system to be incorporated into your existing on site processes such as: Alarms, BMS, doors / gates, telephones. See more information on our applications page.

IP NETWORKING
On-site, or remote technical support service maximises your systems uptime. It validates and optimises your IP network and site connectivity of your MOTOTRBO radio system during integration.

 

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Clients Words

WHAT OUR SATISFIED CUSTOMERS HAVE TO SAY

Dawn Osborne

"Customer safety is at the heart of everything we do at Meadowhall. It is vital that we have an effective public announcement system in place in the event of an evacuation scenario. We needed a system capable of quickly and effectively delivering clear communications across the entire site to both our staff and members of the public whenever it is called into action."
Dawn Osborne - Head of Operations: Meadowhall Shopping Centre
2016-09-15T21:59:23+00:00
"Customer safety is at the heart of everything we do at Meadowhall. It is vital that we have an effective public announcement system in place in the event of an evacuation scenario. We needed a system capable of quickly and effectively delivering clear communications across the entire site to both our staff and members of the public whenever it is called into action."Dawn Osborne - Head of Operations: Meadowhall Shopping Centre

Brian Allt

"The MOTOTRBO system ticks a lot of the boxes for worker safety within the plant. Personnel now have instant communication with anyone if they need help."
Brian Allt - Maintenance Engineer Technical Support, Rugeley Power Ltd
2016-09-15T21:59:58+00:00
"The MOTOTRBO system ticks a lot of the boxes for worker safety within the plant. Personnel now have instant communication with anyone if they need help."Brian Allt - Maintenance Engineer Technical Support, Rugeley Power Ltd

Mark Bramley

"Our site is a demanding place for radio technology: we’re in the middle of a very rural and hilly part of Derbyshire - the surroundings can impede RF performance, and background equipment noise is ever present. Working with DCRS we looked at the options to replace our old analogue radios and MOTOTRBO stood out as the best solution. With safety features including man down and override emergency calling, MOTOTRBO helps ensure the safe, efficient and productive operation of the team on our site."
Mark Bramley - Electrical Engineer, Hope Construction Materials
2016-09-15T22:03:50+00:00
"Our site is a demanding place for radio technology: we’re in the middle of a very rural and hilly part of Derbyshire - the surroundings can impede RF performance, and background equipment noise is ever present. Working with DCRS we looked at the options to replace our old analogue radios and MOTOTRBO stood out as the best solution. With safety features including man down and override emergency calling, MOTOTRBO helps ensure the safe, efficient and productive operation of the team on our site."Mark Bramley - Electrical Engineer, Hope Construction Materials

Stephen Baggott BA (Hons), MSc (CPM)

"As with any projects it is important to not only have confidence in the product, but also in the suppliers. It was felt by the project team that DCRS had the expertise and an understanding of what the University expected and the best way of delivering this. Delivery and installation was successful in what was quite a tight timescale. Knowing that DCRS already have an understanding of our business needs allows for a collaborative approach to develop best functionality of the system and delivery."
Stephen Baggott BA (Hons), MSc (CPM) - Campus Operations Manager, University of Wolverhampton
2016-09-15T21:51:46+00:00
"As with any projects it is important to not only have confidence in the product, but also in the suppliers. It was felt by the project team that DCRS had the expertise and an understanding of what the University expected and the best way of delivering this. Delivery and installation was successful in what was quite a tight timescale. Knowing that DCRS already have an understanding of our business needs allows for a collaborative approach to develop best functionality of the system and delivery."Stephen Baggott BA (Hons), MSc (CPM) - Campus Operations Manager, University of Wolverhampton

Alan Holden

"I am involved in industrial distribution and based on my customers site. There was a requirement to improve communications between the maintenance engineers, production department and managers. As preferred supplier DCRS came to site and ran trials on different types of equipment. The result was a system tailor-made to my customer’s needs. Since then, I have used DCRS for new installations at other distribution depots, and have received an equally high level of service and customer satisfaction."
Alan Holden - MRO Specialist Müller Milk and Ingredients, Manchester (branch 337)
2016-09-15T22:00:58+00:00
"I am involved in industrial distribution and based on my customers site. There was a requirement to improve communications between the maintenance engineers, production department and managers. As preferred supplier DCRS came to site and ran trials on different types of equipment. The result was a system tailor-made to my customer’s needs. Since then, I have used DCRS for new installations at other distribution depots, and have received an equally high level of service and customer satisfaction."Alan Holden - MRO Specialist Müller Milk and Ingredients, Manchester (branch 337)

Mick Bellamy

"Working with DCRS in the past I knew of their professionalism, so it was a natural decision for them to supply us. They helped advise on the best radios for our needs and everything we required from our upgrade has worked flawlessly and we could not be happier with the equipment and service we have received from the team at DCRS."
Mick Bellamy - Building & Grounds Team Leader, Lincoln Castle
2016-09-15T22:01:26+00:00
"Working with DCRS in the past I knew of their professionalism, so it was a natural decision for them to supply us. They helped advise on the best radios for our needs and everything we required from our upgrade has worked flawlessly and we could not be happier with the equipment and service we have received from the team at DCRS."Mick Bellamy - Building & Grounds Team Leader, Lincoln Castle

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Call free: 0800 043 2688